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Frequently Asked Questions

Orders & Shipping

    Why can't we self collect?
      • Being an online business with limited resources currently, we are unfortunately unable to accommodate self collection at this time. WhatsApp us at 9024 2048 if there's a very specific situation that require self collection and we will see if we can accommodate. Thank you for your understanding.
      Why don't you offer regular mail or registered mail for most of the items in your store?
        • From our experience, Singapore Post doesn't handle bulky items well. When they deliver an item that is larger than your letter box, they will bring it to your house. However, if you are not in, they will bring it back to the nearest Post Office. You will then have to go there and queue to retrieve your parcel. Since we have used a courier company, none of our customer ever needed to queue anywhere to collect their parcel if they missed the collection. Moreover, SingPost's charges for bulky items can cost more than the courier fees we are charging you. Last but not least, our courier shipments are well insured against damage and loss whereas SingPost has a cap on the amount.
        Can you waive the shipping charges?
          • Yes! Shipping is free for orders of $180 and above.
          How long do I have to wait to get my items?
            • For items that we physically have in-stock, we endeavour to ship out on the next working day. Local courier service will take between 1 to 3 working days to deliver the item to your home. Some items are available in the HQ warehouse and will take about a week for us to obtain and ship out. Unfortunately, the only way to know if we have the item physically is to ask us via WhatsApp at 9024 2048. 

            Can I do Cash-on-Delivery (COD)?

            • Our logistic partner is, unfortunately, unable to help us collect cash. Orders will only be shipped out upon payment.

             About items and the online store

            How can I trust you?

            • We've been around for a couple of years under our old website ( Scammers can't escape the law in Singapore for long. And most importantly, we are not interested to go to jail :)

            What if the item I want is not in your store?

            • WhatsApp us at 9024 2048!

            I am looking for a bulk discount / corporate order.

            • We are very experienced in handling corporate orders. Simply WhatsApp us at 9024 2048!

             Can I buy gift card / coupon / vouchers for your store?

            • Absolutely! WhatsApp us at 9024 2048 to discuss!