Clearance sale terms
At TUP.SG, all items are sold as part of a clearance sale. Please review your order carefully before completing payment because we do not accept returns, refunds or exchanges for change of mind.
Product condition
Every item is personally checked before shipping to make sure it is in good condition. If something arrives damaged or incorrect, please follow the damaged or incorrect items process below.
Tight lids or seals
New Tupperware lids can feel tight at first. That is normal and does not by itself mean the item is defective. After normal use, the fit usually becomes more comfortable while still keeping a good seal.
Damaged or incorrect items
If your order arrives damaged or incorrect, please do the following as soon as possible:
- Take clear photos or videos of the parcel and affected item(s).
- Send us a WhatsApp message within 24 hours of the courier’s recorded delivery time.
This helps us assess whether the issue happened during fulfilment or delivery while the evidence is still fresh.
If the claim is validated, we may offer a replacement, refund, or another reasonable resolution depending on stock availability and the nature of the issue.
Refund method
- Original payment method
- PayNow
- Bank transfer
- Store credit where appropriate
If you have already been told a refund was approved, please allow time for your bank or card issuer to process it.
Need help?
For order issues, contact us by WhatsApp at 9024 2048 (message only, no calls). For warranty guidance, please see our separate Tupperware Warranty page.